Skill (Kaushal Vikas) — Class 9
Chapter 9: Work in Human Services

Different Learner Friendly Material • Not for exam use • Simple language for easy reading

Table of Contents

📝 Section 1 — Classroom Notes

What Are Human Services?

Sevā Tradition in India

Types of Human Services

Empathy and Compassion

ASHA Workers

ANM Workers

Atithi Devo Bhava

Digital Services

Why Human Services Matter

Skills for Human Services

🎨 Section 2 — Easy Illustrations

Human Services What Is It? Helping people in need Seva Indian service tradition Healthcare Doctors, nurses, ASHA Education Teachers and schools Hospitality Hotels and restaurants Tourism Guides and travel help Empathy Feel what others feel Digital Online health, learning

Human services help with health and learning.

Kind Care Help

Three keys of service: kindness, care, help.

ASHA ANM Village Health

ASHA and ANM workers serve village health.

Telehealth Doctor on phone E-Learning Study on screen

Digital services bring help to your home.

Atithi Devo Bhava Welcome Respect Serve

Atithi Devo Bhava: welcome, respect, serve guests.

✏️ Section 3 — Worked Examples

Example 1: Finding Types of Services

1Read: Ravi visits a hospital.
2Ask: What type of service is this?
3Think: Hospital helps sick people get well.
Answer: This is a healthcare service.

Example 2: Showing Empathy

1Read: Sita feels sad and lonely.
2Ask: How can you show empathy?
3Think: Empathy means feeling what she feels.
Answer: Listen to her and be kind.

Example 3: Digital Service

1Read: A village has no doctor nearby.
2Ask: How can telehealth help here?
3Think: Telehealth connects by phone or video.
Answer: The doctor can talk on the phone.

📋 Section 4 — Cheat Sheet

WordSimple Meaning
Human ServicesWork that helps people
SevāSelfless service to others
EmpathyFeeling what others feel
CompassionBeing kind and caring
HealthcareHelping sick people get well
EducationTeaching people new things
HospitalityWelcoming and serving guests
TourismHelping visitors enjoy places
ASHA WorkerVillage health helper
ANMNurse who helps mothers and babies
TelehealthDoctor visit by phone or video
E-LearningStudying on computer or phone
Atithi Devo BhavaGuest is like God
TeamworkWorking together as a group

📄 Section 5 — Take-Home Handout

Part A — Fill in the Blanks

1. Human services means _______ people.

2. Sevā means _______ service.

3. Empathy means feeling what _______ feel.

Part B — True or False

1. ASHA workers help in villages. ( )

2. Telehealth needs you to visit hospital. ( )

Part C — Match the Columns

1. Healthcare → ______

2. Education → ______

3. Hospitality → ______

(Options: welcoming guests, teaching, helping sick)

Part D — Short Answer

1. What does Atithi Devo Bhava mean?

2. Name two digital services.

Part E — Draw and Write

Draw a picture of a helper at work.

Write one sentence about your drawing.

🃏 Section 6 — Revision Flashcards

What are human services?
Work that helps people in need.
What does Sevā mean?
Selfless service to help others.
What is empathy?
Feeling what another person feels.
What does ASHA worker do?
Helps villages with health care.
What is telehealth?
Seeing a doctor by phone or video.
What is Atithi Devo Bhava?
It means “Guest is God.”
Name two types of human services.
Healthcare and education are two types.
Why is compassion important?
It helps us be kind to all.

🧠 Section 7 — Mind Map

Human Services Healthcare Education Hospitality ASHA & ANM Empathy Telehealth E-Learning Atithi Devo

Mind map of Work in Human Services.

✅ Answer Guide — Take-Home Handout

Part A — Fill in the Blanks (Answers)

1. Human services means helping people.   2. Seva means selfless service (serving others without expecting reward).   3. Empathy means feeling what others feel (understanding someone else's emotions).

Part B — True or False (Answers)

1. True – ASHA workers (Accredited Social Health Activists) go to villages to help people.   2. False – Telehealth (telemedicine) means talking to a doctor by phone or video call; you do NOT need to visit the hospital.

Part C — Match the Columns (Answers)

1. Healthcare → helping sick (doctors, nurses, ASHA workers care for sick people).   2. Education → teaching (teachers and tutors help people learn).   3. Hospitality → welcoming guests (hotels, restaurants, tourism workers welcome visitors).

Part D — Short Answer (Answers)

1. "Atithi Devo Bhava" means "The Guest is God" – treat every guest with great respect and care.   2. Two digital services: Telemedicine (seeing a doctor online) and e-Learning (studying online). Also accept: online banking, digital payments (UPI).

Part E — Draw and Write (Guide)

Draw a helper at work — ideas: a doctor checking a patient, a teacher at a blackboard, a nurse giving medicine, or an ASHA worker visiting a home. One sentence example: "A doctor helps sick people get better."

💡 Quick Revision Tips